Case Study - Food Delivery & Restaurant Management Platform
A comprehensive food delivery platform with restaurant management, real-time order tracking, delivery optimization, and customer loyalty features.
- Client
- QuickBite
- Year
- Service
- Food Tech Development
Overview
QuickBite was developed for a startup entering the competitive food delivery market. They needed a comprehensive platform that could compete with established players while offering unique features for restaurants and customers. The goal was to create a seamless experience from order placement to delivery.
What we did
- Multi-Platform Development
- Restaurant Management
- Real-time Tracking
- Payment Processing
- Delivery Optimization
- Customer Loyalty
The platform Erwin built has given us a significant competitive advantage. The restaurant dashboard and delivery optimization features have helped us attract and retain both restaurant partners and customers.
Technical Implementation
The platform consists of multiple applications: a customer-facing web app and mobile app built with Next.js and React Native, a restaurant management dashboard, and a delivery driver app. The backend uses Node.js with Express.js and PostgreSQL for reliable data management.
Key Features Developed:
- Customer App: Intuitive food ordering with customization, favorites, and order history
- Restaurant Dashboard: Comprehensive order management, menu editing, and analytics
- Delivery Tracking: Real-time GPS tracking with estimated arrival times
- Payment Processing: Secure payment handling with multiple payment methods
- Route Optimization: AI-powered delivery route optimization to reduce delivery times
- Loyalty Program: Points-based rewards system with personalized offers
Technical Architecture:
- Frontend: Next.js 14, TypeScript, Tailwind CSS, React Native
- Backend: Node.js, Express.js, PostgreSQL, Prisma ORM
- Real-time: Socket.io for live order updates and tracking
- Payments: Stripe integration with support for multiple payment methods
- Maps & Navigation: Google Maps API for location services and routing
- Infrastructure: AWS ECS, RDS, S3, CloudFront, ElastiCache
Results
- Restaurant partners onboarded
- 50+
- Orders processed
- 10,000+
- Average delivery time
- 25min
- Customer satisfaction rating
- 4.8/5
The QuickBite platform successfully established a strong presence in the local food delivery market, competing effectively with established players. The comprehensive feature set and optimized user experience led to rapid growth in both restaurant partners and customer base.
The platform now processes over 500 orders daily during peak hours, with an average delivery time of 25 minutes. The restaurant dashboard has been particularly well-received, with partners reporting a 40% increase in order management efficiency.
QuickBite's restaurant dashboard is incredibly user-friendly. Managing orders, updating menus, and tracking performance has never been easier. It's helped us increase our online orders by 60%.